Shipping and Payment
We ship our entire range of
products world wide, and use either registered Post or a registered EMS service.
Obviously, if the item is small, the most common route for us is registered mail with Australia
Post. If the item is heavier than 20 kg, or occupies a certain volume of space, then we will use a secure
registered & fully trackable service. If you would like to purchase and send to different locations, then
please contact us directly or email us for a precise shipping cost.
We intentionally keep our freighting costs low, though obviously this can be difficult at times depending on the
size of the package and location of the individual.
In order to receive your item from us with the least amount of fuss, it is important that your contact details
are correct and in order. Please read through the three pieces of bulleted information below;
- When paying for the items, you would have been required to provide us with a primary delivery address, and
also a phone number that you can be reached on in case the courier needs to call - please be sure that your
contact details are up to date (especially when purchasing with paypal).
- Unless specifically instructed, it is required to be present when the courier arrives - or conversley have
someone acting as your proxy to sign for the item. If no one is present, the courier driver will notify you
either by phone or note left at the premises.
- Items that are smaller or fall outside of courier routes will be shipped via the Post as registered mail.
As with registered mail, you wil receive a card in the post requiring the package to be picked up and signed
for at your local office.
Once we are in receipt of the of your payment, the purchased item is shipped out either on the same day, or
otherwise the subsequent day.
## All of our international orders
will be shipped with full tracking, & orders can be expected to
arrive within the span of 7 - 10 days. ##
When purchasing an item online at the Healthy Action store, there are a number of different transaction
methods. These include;
Money order or cheque
Please be sure to include the full name of healthy Action when filling out a money order
or cheque, along with your own full name, delivery address and any relevant telephone and email addresses. Our
policy is to wait until cheques and money orders clear before shipping out your item.
We have such confidence in the products we stock that we will happily recieve an item back if you are not
entirely satisfied. We offer a full 30 day refund / "return window" in which we will refund you your entire
purchase price - minus shipping costs.
Upon receiving the item, we will notify you via email that the item has been received and that your account has
been credited the initial cost of the item (minus shipping costs).
If the return item does not reach us, and the item is not registered, then the responsibility of tracking the
item is with the sender.
If at any time you believe that the item purchased from us requires attention from us
directly, then please contact us before sending the product back. Much of the time the simplistic but functional
design of our items allows for simple servicing via the phone or email correspondance.
Failing this, and it has been established that your item needs on site support from our technical support,
then please return the item with the receipt, your full name and contact details, also including a detailed
description of the issue needing attention.
As we import many of our products, the warranty is held and serviced by ourselves. We suggest
that upon receiving the item from us, you submit your warrenty with us as soon as possible. This can be done via
filling out the warrenty form and either posting, faxing or simply emailing us with the completed form.